Frequently asked questions

Native speakers of the target language. Each text goes to a linguist who translates into their own language. On the Professional 1,000 offer, a second linguist proofreads the result.

Quick Text is delivered within 24 hours. Standard 500 takes 2 business days, Standard 1,000 takes 3, and Professional 1,000 and Product Pack take 4. The delay starts when we have your files and your payment is confirmed.

Choose the next offer up, or split the text. For texts over 1,000 words, websites, other languages or express delivery, use the Custom offer and request a quote. We never charge more than the price you paid without your agreement.

Yes. Your files are used only to produce your translation, shared only with the linguists working on it, and deleted from our systems after 90 days. Read the Privacy Policy for details.

Yes. You get one free revision within 7 days of delivery. Send your remarks to contact@translatenative.com with your order reference.

Yes, in the cases described in the Refund Policy. In short: a full refund if you ask before work starts, a partial refund for work not yet done, and no refund after delivery unless the translation is not usable and we cannot fix it.

By card on the secure Airwallex payment page that opens when you click Pay now. Every payment is a one-off payment: nothing renews.

Open the upload page, fill in the form with your payment reference and send your file or text. We match your reference to the payment before we start.