Last updated: 9 November 2026. {{LEGAL ENTITY}} operates Translate Native.
Contents
1. Who is responsible for your data
The data controller is {{LEGAL ENTITY}}, {{LEGAL FORM}}, registration no. {{REGISTRATION NUMBER}}, {{REGISTERED ADDRESS}}. Contact: contact@translatenative.com. This policy follows the GDPR.
2. Data we collect
We collect only what the service needs:
- Order form (upload page): name, company (optional), email, offer, payment reference, languages, your file or pasted text, and optional notes.
- Quote form: name, company (optional), email, languages, deadline, message and an optional file.
- Contact form: name, email, subject and message.
- Technical data: your IP address is used for a short-lived rate limit that blocks abuse. We use no analytics.
Your source texts may contain personal data. We process them only to translate them. Please do not send special categories of personal data unless it is necessary for the text.
We do not receive or store your card number. Payment data is handled by Airwallex.
3. Why we use it and on what legal basis
| Purpose | Legal basis |
|---|---|
| Deliver your translation, match your payment, answer your questions | Contract (Art. 6(1)(b) GDPR) |
| Answer quote requests and contact messages | Steps before a contract and legitimate interest (Art. 6(1)(b) and (f)) |
| Prevent abuse and keep the site secure (rate limits) | Legitimate interest (Art. 6(1)(f)) |
| Accounting and legal obligations | Legal obligation (Art. 6(1)(c)) |
4. Who receives your data
We share data only with the providers below and with the linguists who work on your order, who are bound by confidentiality.
| Provider | Purpose | Location |
|---|---|---|
| Cloudflare, Inc. | Website hosting, database (D1) and file storage (R2) for orders, quotes and messages | Global network; data processed in the EU and the US |
| Airwallex | Card payment processing on the hosted payment page (we never see card numbers) | As described in Airwallex's own privacy notice |
We do not sell your data and we do not use your content to train AI models.
5. How long we keep it
| Data | Retention |
|---|---|
| Uploaded files, pasted texts and order or quote requests | Deleted automatically after 90 days |
| Contact messages | 12 months |
| Rate-limit records | 24 hours |
| Payment and accounting records | As long as the law requires, held by us and by Airwallex |
6. International transfers
Our providers may process data outside the European Economic Area. Where they do, the transfer relies on an adequacy decision, the EU-US Data Privacy Framework or standard contractual clauses.
7. Your rights
You can ask for access, correction, deletion, restriction or portability of your data, and object to processing based on legitimate interest. To use a right, or to have your files deleted before the 90 days, write to contact@translatenative.com. We answer within one month.
8. Complaints
You can complain to the data protection authority of {{COUNTRY}}, or to the authority of the country where you live.
9. Security
Data travels over HTTPS and is stored by Cloudflare. Access to uploaded files is limited to our team through a protected back office. No system is perfectly secure, but we limit access and delete data on schedule.
10. Children
The service is for adults. We do not knowingly collect data from anyone under 18.
11. Changes
We may update this policy. The date at the top shows the latest version.