Last updated: 9 November 2026. {{LEGAL ENTITY}} operates Translate Native.
Contents
1. Who we are and what these terms cover
These terms are an agreement between you and {{LEGAL ENTITY}}, {{LEGAL FORM}}, registration no. {{REGISTRATION NUMBER}}, registered office {{REGISTERED ADDRESS}} ("we", "us"), which operates Translate Native. They apply to every order and quote request made through this website. By ticking the box before paying, you accept them together with our Refund Policy.
2. The service
We translate texts between English, French, Arabic and Spanish. Translations are produced by native speakers of the target language. The Professional 1,000 offer also includes proofreading by a second linguist. Our offers:
| Offer | Price (EUR) | Scope | Delivery |
|---|---|---|---|
| Quick Text | 19 | Up to 150 words, Native-speaker translation | 24 hours |
| Standard 500 | 45 | Up to 500 words, Native-speaker translation | 2 business days |
| Standard 1,000 | 85 | Up to 1,000 words, Native-speaker translation | 3 business days |
| Professional 1,000 | 129 | Up to 1,000 words, Translation plus proofreading by a second linguist | 4 business days |
| Product Pack | 149 | Up to 25 product descriptions, Max 120 words each | 4 business days |
The Custom offer is priced by quote for longer texts, websites, other languages and express delivery. A quote is binding only once you accept it in writing and pay.
3. What we do not translate
We do not provide:
- certified or sworn translations;
- translations of academic essays or theses;
- translations of medical or legal documents that require accreditation.
If you send us such a document, we may decline it and refund you under the Refund Policy.
4. Eligibility
You must be at least 18 years old and able to enter a contract. If you buy for a business, you confirm that you are authorised to do so.
5. Ordering, payment and delivery
You choose an offer, accept these terms and the Refund Policy, and pay on the Airwallex payment page. All payments are one-off. Nothing renews and there is nothing to cancel. Prices are in euros. Taxes may apply.
After paying, you send your file or text on the upload page with your payment reference. We match the reference to the payment, then start. Delivery times in the offers start when we have your files and your payment is confirmed, and business days are Monday to Friday. We deliver the translation by email to the address you gave us.
If your text is longer than your offer allows, we will tell you before starting. You can choose a larger offer, split the text or request a quote. We never go beyond the price you paid without your agreement.
6. Revisions
You get one free revision within 7 days of delivery. Send your remarks to contact@translatenative.com with your request reference. A revision corrects errors or applies reasonable remarks on the translation. It does not cover new or changed source text.
7. Your content
You keep all rights in your source text and in the delivered translation. You grant us and the linguists working on your order a limited licence to use your content only to deliver the service. We do not use your content to train AI models.
You confirm that you have the right to send us the content and that it is not unlawful, defamatory or infringing. We may refuse content that is illegal, hateful, fraudulent or adult.
8. Quality and limits
We take care to produce accurate, natural translations, but language is not an exact science and we do not guarantee that a translation is suitable for a particular purpose. Check any text that will be used in a regulated or high-risk context with a qualified professional.
9. Confidentiality and data
We treat your files as confidential and share them only with the linguists working on your order. Files and requests are deleted after 90 days. See the Privacy Policy.
10. Refunds
Refunds are governed by our Refund Policy.
11. Acceptable use
You must not use the service for unlawful, deceptive or abusive content, for fraud or impersonation, or to send malware or content that you do not have the right to share. We may suspend or refuse an order that breaks these rules.
12. Liability
Nothing in these terms limits liability that cannot be limited by law, or any mandatory consumer right. Subject to that, our total liability for an order is limited to the price you paid for it, and we are not liable for indirect or consequential loss, such as lost profit or lost business.
13. Governing law
These terms are governed by {{GOVERNING LAW}}. Disputes belong to the competent courts of {{COUNTRY}}, without affecting any mandatory rights you have as a consumer in your own country.
14. Changes
We may update these terms. The version in force when you order applies to that order. The date at the top shows the latest update.
15. Contact
Translate Native, {{LEGAL ENTITY}}, {{REGISTERED ADDRESS}}. Email: contact@translatenative.com.