Last updated: 9 November 2026. {{LEGAL ENTITY}} operates Translate Native.
Contents
1. Scope
This policy applies to every fixed-price offer bought on Translate Native. All payments are one-off and nothing renews. It forms part of our Terms of Service.
2. Full refund before work starts
If you ask for a refund before work on your translation has started, you get a full refund.
3. Partial refund for work not yet done
If work has started but is not finished, you get a refund for the part of the work that has not yet been done. We will tell you the amount in our reply.
4. After delivery
Once the translation has been delivered, there is no refund, unless the translation is not usable and we cannot fix it. Before judging that a translation is not usable, we will use the free revision described in the Terms (7 days after delivery).
5. Content we cannot translate
If you send certified or sworn documents, academic essays or theses, or medical or legal documents that require accreditation, we will tell you and refund you in full, as long as the order has not been delivered.
6. Your legal rights
This policy does not reduce any mandatory right you have as a consumer under the law that applies to you, including any statutory right to withdraw from a distance contract. Where that right applies and you ask us to start the work before the withdrawal period ends, you pay only for what has been done by the time you withdraw.
7. How to ask for a refund
Write to contact@translatenative.com with your request reference or payment reference and a short explanation. We answer within 3 business days.
8. How refunds are paid
Approved refunds are processed within 10 business days, to the card used for the payment. Your bank may need extra time to show the credit.
9. Disputes
Please contact us first. We can usually solve a problem faster than a card dispute.